Words that have Meaning Issues that reach crisis point often occur because the root problem does not hold consensus with the parties – everybody has their own perspective and it is difficult to reach agreement. As a person independent of the problem and personalities I can approach the situation afresh and provide insights not otherwise available. The approach has the following benefits: • Inquiry linked to change and progress • Investigation free from bias to provide the basis for improved decision making • Efficiencies with cost and time savings are basic outcomes Words that are Understood My strength is to understand the culture and situation as if I were a long standing employee, which means that future solutions are effective and understood by the people in the organisation. Words that impel Action A recent national level inquiry into allegations of racism in a trade union has been published which dealt with the fundamentals and provided recommendations which have resulted in an improved service and cost and time savings. Please contact me if you would like to receive a copy.